Privacy Policy

Last updated: March 26, 2026

Shopbu ("we", "our", "us") operates the Shopbu mobile application and web platform. This Privacy Policy explains how we collect, use, and protect your information when you use our B2B trade intermediary services.

1. Information We Collect

• Account Information: Name, email address, phone number, company name, and business address provided during registration.
• Transaction Data: RFQ details, order history, payment records, shipment tracking information, and invoice data.
• Device Information: Device type, operating system, push notification tokens (APNs), and app version for delivering notifications.
• Usage Data: Pages visited, features used, and interaction patterns to improve our services.
• Uploaded Content: Photos, documents, and files you upload for receipts, product specifications, or support tickets.

2. How We Use Your Information

• Facilitate B2B trade transactions between buyers and suppliers
• Process payments and manage wallet balances
• Send order updates, shipment notifications, and support messages via push notifications
• Provide customer support and resolve disputes
• Improve our platform and user experience
• Comply with legal obligations

3. Data Sharing

We do not sell your personal data. We share information only with:

• Payment Processors: Stripe for credit card payments, Wise for international transfers
• Logistics Partners: Shipping companies for order delivery and tracking
• Legal Requirements: When required by law or to protect our rights

4. Data Security

We use industry-standard security measures including encrypted connections (TLS/SSL), secure password hashing (bcrypt), JWT-based authentication, and parameterized database queries to protect against unauthorized access.

5. Data Retention

We retain your data for as long as your account is active. Transaction records are kept for 7 years for legal compliance. You may request deletion of your account and associated data at any time.

6. Your Rights

• Access, correct, or delete your personal data
• Export your data in a portable format
• Opt out of marketing communications
• Delete your account via Settings → Delete Account

7. Push Notifications

We use Apple Push Notification service (APNs) to send order updates and messages. You can manage notification preferences in your device settings at any time.

8. Children's Privacy

Shopbu is a B2B platform intended for business users aged 18 and older. We do not knowingly collect data from children under 18.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or in-app notification.

10. Contact Us

For privacy-related inquiries: privacy@shopbu.com